canceled my account but still being billed

Question

I deleted my account a year ago, but just discovered that although I was no longer able to login, I have continued to be billed. I created a new account, and do have access to our company's files, but cannot figure out how to cancel and stop the billing.

Trudy P Claspill · Answer

Hello @Jeffrey D Thomas

Welcome to the Atlassian community.

As a user community we don't have access to your account or billing information.

You can reach out directly to the Billing support team by completing the form at this location:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Mohamed Benziane · Answer

Hi,

Take a look at this KB.

If you cannot cancel the subscription, contact the support.