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[TIME SENSITIVE] Cannot access organization board

Miki Sugita_9vmswk

Hello! Tried to log in to my organization's Jira board but ran into error message. Potentially due to inactivity after 3 months?

Is there any way I can restore my organization's board? I also never received an email re: inactivity or deactivation of my board.

Thank you!

Screenshot 2026-01-14 at 1.44.10 PM.png

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Staffan Redelius

Hi @Miki Sugita and welcome to the community!

The community forum constist of users like yourself, we don't have any access to your instance of Atlassian.

I would recommend you to click on 'Contact support' to raise this to Atlassian support. They are the only one that can help you.

Best regards,
/Staffan

Brant Schroeder

@Miki Sugita Check back in 15 min and your site should be back up. There is a maintenance period each day where they do updates https://support.atlassian.com/organization-administration/docs/what-is-a-maintenance-window/

If it is not back up after that then let me know and I can escalate it to support if you are on a free plan or your can submit a ticket if you are on a paid plan.

Shalini Pradhan

Hello @Miki Sugita ,

Good day! Can you share your cloud site URL so that I can check?

Prachi Bolar

Hello @Miki Sugita

Welcome to community

I have raised a billing ticket on your behalf to reactivate the jira subscription for your site Please check your email for the details and the team should help you.