Asset Objects custom field availability on Cloud (non-JSM) Form

Question

Assets is an acquired feature deployed to JSM and non-JSM. For Software Projects, I am specifically curious about whether an Assets Object custom field can be utilized on a Form. There is a lot of sub-par information available without reference to the limitation related to non-JSM. All documentation I see generalizes Assets in relation to JSM. Muddied in the confusion with the updated Cloud UI, expectation is unclear.

My understanding just on anecdotal experience is that either Asset Objects custom fields even when placed on a create screen, are not available to non-JSM Forms. Or, certain Asset Objects might work. I tested a multi-select field and that is not yielding results.

Does anyone have concrete/clear understanding about Asset Objects field in relation to non-JSM forms? Thanks folks.

Christian Thema · Answer

How do we create a feature request for this? I think this is a high-value use case where you have non-service teams who use forms for general work intake and assets is a core part of their workflow

Adam Dulberg · Answer

@Alex Ortiz I hear you on the standard create experience - it plays nicely on edit/view as expected.

I just migrated back to Cloud (after going to DC for ~3 years) and with Enterprise - we have access to quite a lot that wasn't there in the past. The ability to overwrite field names, provide meaningful description and nested conditionals...Forms is great. To solve other notable problems, I heavily invested in building out schemas; not knowing every Jira nuance, guess got myself into a corner here. But we found a workaround so it's fine.

Mainly curious if I was missing anything. Thanks!

Alex Ortiz · Answer

@Adam Dulberg

The good news is that if you pull in an Assets custom field to your non-JSM screen, you can use the assets field in Jira Software by using the regular create button.

The bad news is when you are trying to use the rather lackluster form builder within Jira Software, that Assets field will not show up.

Can you just use the create button instead of the form?  Also, after you create the work item, the Asset field is visible in your story (might just not have data if you used the form).