My account was deleted for inactivity even though I have proof that I used my account.

Question

I had an account with this same address but you have deleted all my documentation, like it's a new one, It's a new one actually! I don't understand. I receive a message on august to tell me that you will desactivate my account if there is no activity. But I have used it in October to create a content that I upload in PDF and send to a friend. I don't understand AND I need to retrieve all my documentations.

Prachi Bolar · Answer

Hello,

Welcome to community :)

Kindly let us know if you need help and we can further create a ticket with our billing team

Thank you,

Prachi

Trudy P Claspill · Answer

Hello @Nolwenn Hamon

Welcome to the Atlassian community.

You will need to reach out to Atlassian directly. You can complete and submit the form at the site below. You may need to click the Need more help option below the URL entry fields to proceed with the form.

https://www.atlassian.com/company/contact/purchasing-licensing#/

As a user community we can't access your account/subscription information.