deactivated user can't be activated by Admin

Question

Deactivated

This user or their organization deactivated their account

Details managed by the user

how can I re-activate as Admin? it doesn't give me the option (it is not a managed account)

Christina Morgan · Answer

thank you. it was on the customer side.

Karan Sachdev · Answer

Hey @Christina Morgan

Good day! Welcome to Atlassian Community!

Managed user accounts are controlled by the admins of the organisation where these accounts are claimed. So the user must reach out to their org admins requesting them to reactivate the account.

If a user is managed in Organisation A, and has access to your site (in organisation B) , as the admin of organisation B, you can't de/activate their account. You can only control their access to your site.

Hope this helps.

Thanks!