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Customer Email address not showing on work item view.

Aaron Greenway

On our SDM workview my agents are unable to view customer email addresses, when highlighting the reporter it doesnt show the email address, but if a Global Admin looks at all customer details in the Administration app. All emails are there.

EDIT: Thank you to Trudy and John for your guidance. Both answers are correct and there is also a workaround

Accepted answers

Trudy P Claspill

Hello @Aaron Greenway

Welcome to the Atlassian community.

The ability to see a user or customer's email address through the Jira/JSM Cloud UI is determined by the Privacy settings in the Atlassian User Account for that person. If the customer's have set their Privacy settings so that their email addresses are not shown, then the agents will not be able to view.

John Funk

Hi Aaron - Welcome to the Atlassian Community!

You might consider adding a custom short text field and populating it with the email address of the reporter. {{issue.reporter.emailAddress}}

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