Request to recover deactivated Jira site

Mykyta Chebaniuk

Dear Atlassian Support,

My Jira Cloud site qaflex0225mchebaniuk.atlassian.net was deactivated due to inactivity on December 17, 2025. I received a notification that data would be permanently deleted soon.

I am contacting you to ask whether it is still possible to restore the website and its data. If so, please advise me on how to proceed.

I found the documentation about reactivating managed accounts https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/, but when I go to Directory > Managed accounts in the Atlassian Admin Console, the list is empty. This makes me believe that my site (qaflex0225mchebaniuk.atlassian.net) — or the associated managed account — may have already been permanently deleted, not just deactivated

Trudy P Claspill

Hello @Mykyta Chebaniuk 

Welcome to the Atlassian community.

As a community of users we are not able to assess the state of your site. We can offer you advice about how to locate the information you need.

To try to reactivate the site yourself follow the guidance in this document:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you want to reach out directly to Atlassian for help contact their Billing/Licensing/Pricing team by completing and submitting the form here:

atlassian.com/company/contact/purchasing-licensing