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Jira Service Management API Search Requests SearchTerm

Toby Hunter

Hello,

I am trying to search the Jira Service Management API for all issues with the word "Email" in the summary. Following the documentation has not given me the result I am looking for.

The searchTerm parameter doesn't appear to be working as expected. It states "Filters customer requests where the request summary matches the searchTerm. Wildcards can be used in the searchTerm parameter." However, when I put "searchTerm=Email" in the api call, it returns 3 issues, none of which have email in the summary.

Please can someone help here.

Thanks

Accepted answers

Marc -Devoteam-

Hi @Toby Hunter

Set the term as searchTerm="Email"

Or use the cloud platform api to search issues

/rest/api/latest/search/jq?jql=project = <project ket of jsm project> and summary ~ "Email"

All comments

Marc -Devoteam-

Hi @Toby Hunter

Set the term as searchTerm="Email"

Or use the cloud platform api to search issues

/rest/api/latest/search/jq?jql=project = <project ket of jsm project> and summary ~ "Email"

Toby Hunter

Hey Marc,

That doesn't work either. I don't know if I am doing the wrong thing but it just doesn't like it.

https://api.atlassian.com/ex/jira/{id}/rest/servicedeskapi/request?searchTerm="Email"

That's my call which returns no issues yet a simple search in JSM shows several issues.

It is worth pointing out that I had the cloud platform API search set up originally but ran in to an issue when I added scopes to the token. If I use a token with no scopes, it works fine. If I use a token with the correct scopes as listed on the documentation, it returns an authentication failed 200 message.

Thanks

Marc -Devoteam-

Hi @Toby Hunter

If you use a scoped token, these scopes are needed:

read:issue-details:jira
read:audit-log:jira
read:avatar:jira
read:field-configuration:jira
read:issue-meta:jira

All options under the granular option are needed.

Toby Hunter

Hey Marc,

Those are the scopes the token has but it still fails every time.

Thanks,

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