Unable to see “Delete” option for attachments in Jira, even as Admin

Question

When I open an issue and navigate to the Attachments section, clicking the three-dot (⋯) menu only shows the following options:

* Switch to list view

* Download all

I don’t see any option to delete the attachment, neither from the attachment thumbnail nor from the attachment preview screen.

Additional context

* I am not the original uploader of the attachment

* The attachment was uploaded by another user

* I have granted both myself and the other user the “Delete All Attachments” permission in the project permissions

Given this setup, I expected the Delete option to be visible, but it still isn’t appearing.

Any insights or suggestions would be appreciated.

Shalini Pradhan · Answer

Hello @Nandini Kaushal ,

Good day! Welcome to Atlassian Community :)

Looks like the attachment was uploaded via comment or a field. In that case, find the field or comment the attachment was added to and delete it from there.

More details here: https://support.atlassian.com/jira/kb/cant-delete-files-from-attachment-panel-in-jira-cloud/

Thank you

Jack Brickey · Answer

Hi @Nandini Kaushal , assuming you indeed have the permissions set correctly, can you try creating an issue and adding an attachment then deleting? Screenshots of what you see would be helpful.