Organizations field in JIRA Service Management

Aditya Mulukutla

I recently created a JIRA Service Management space (Team Managed). I would like to use Organizations field to categorize requests based on customers. I added multiple Organizations under JIRA Service Management Settings.

Now when I create JIRA Issues in this space, I am unable to populate the Organizations field and all I see is "No Matches found" when I try populating the Organizations field. 

Thank You!!

Mikael Sandberg

In order to use organizations you created under the App settings you first have to import/add them to the space. You do this by going to Customers > Organizations and click on Add organizations. This should allow you to select existing ones.