We are importing users from Entra using the Pio software tool. We want to show extended user information in the ticket. I have created a customer field that is an asset object field. When I set the field the information displays properly, however I want to set the customer field to the reporter when the reporter changes. We also want it to use the reporters email address as is this is the best record to look up. I am using automation to do it but not getting good results. I know AQL can be a bugger so I wanted to see if we could get some help here. Thanks.
