Hello,
When a user requests a certain type of service within the portal, a specific form is presented to them asking if resources have been engaged. If the user chooses 'no' via the form submitted, we want to create an escalation for the incident, which is really us wanting to add a Team to a custom field.
1 - Is there a better way to do that (ex: us Request Participants vs the custom user picker type field)?
2 - Add the Team to the custom field using JSON (See below). Is this the correct JSON syntax?
{
"update":{
"customfield_X":[
{
"add":[
{
"ari": "ari:cloud:opsgenie::team/ed725d4f-89c5-4bb4-83d6-70987237f1a1",
"name": "Team1",
"type": "team"
}
]
}
]
}
}
Requirement:
What we want is for the automation to lookup the responders to an alert and add them to the Custom participants field so they can gain visibility to the ticket once its locked down. (currently not locking down tickets in sandbox. Prod does lock down.)
If we need to add the entire team that an alert is tied to, (instead of just those on call) that is OK as well.
