Problems with a Cron expression

rob_brown

I've inherited a Jira instance as an IT ticketing platform, and trying to kick some bits into a better place as an interim.

One of which is adding a scheduled reminder for when tickets haven't been touched for a few hours.

Principle logic is straight forward enough:

When: Scheduled

Using Cron: 0 0 10-16 ? * MON-FRI

Then: Add comment to work item

Which 'should' if 4 different cron generators are to be believed, trigger between Mondays and Fridays at the hours of 10:00, 11:00, 12:00, 13:00, 14:00, 15:00 & 16:00

Unfortunately, it's not working, and I'm at a loss. It validates fine in the rule builder, and currently tells me 7 work items found will meet the criteria. It just never seems to actually work.

Any suggestions welcomed!

Marc -Devoteam-

Hi @rob_brown 

Your JQL finds 6 issues, but you also have the checkbox enabled: "Only include work items that have changed since the last time this rule executed"

This means the JQL finds 6 issues, that are conform the search query, but if those issues have not been touched (updated) since the last run of the rule, these issues are skipped.

If you want all issues to be executed on, disable this checkbox.