I want to add several new request type, except for the default email request.

성은영

Hi,

I would like to create a new Request Type that reflects the request source, such as Slack or Microsoft Teams.

In the issue list view, there is a “Request Type” column on the right-hand side. For example, some existing tickets show that the request originated from email.

In a similar way, when a user submits a request via a Slack form (e.g., reporting a system error), and a ticket is automatically created, I would like the Request Type to be automatically populated as “Request from Slack.”

Is there a recommended or supported way to achieve this kind of automatic request type assignment based on the request channel?

 

Marc -Devoteam-

Hi @성은영 

The Request Type field is based on the name of a Request Type, not the channel.

You are referring to request channel, this can't be shown in a queue directly.

These values are stored in a property, you can create a custom field and use automation to provide this information into a work item, see;

using-the-request-channel-type-property-on-filters