JSM Automation Rules Using "Work Item Created" Trigger Not Running Since This Morning

Question

Hi,

Currently, all automation rules in JSM that use the “Work Item Created” trigger are not running.
There are no execution records in the audit log for today.
Has anyone experienced a similar issue before?

Best regards,

Manh.

ManhZZ · Answer

Thank you.

Prachi Bolar · Answer

Hello,

Welcome to community :)

There is an incident on atlassian side for automation.

Please find latest detail here : https://jira-software.status.atlassian.com/ and https://status.atlassian.com/

this has affected jira and JSM

Thank You,

Prachi

Tomislav Tobijas · Answer

Hey @ManhZZ ,

There's an open incident related to this > see Disrupted Automation for Jira triggers not running for some customers 🚨

I'd suggest subscribing to the updates to get notified when this is resolved. 🔔

Cheers,
Tobi