Extracting JSM Custom Field during Alert creation

Antoine MAIER

Hello,

I am trying to migrate from Opsgenie to JSM/Operations for alert management, and I am encountering a problem.
I have set up the integration, and I am able to automatically create alerts when a customer creates a ticket in JSM.

During alert creation, I would like to access the content of the JSM "work item" to retrieve information stored in custom fields.

To do this, I am using the following syntax:

 {{_payload.customFields.customfield_00000}}

This works correctly in most cases.

I have a problem with a Select List (single choice) custom field, from which I am trying to retrieve the value.

The JSON looks like this:

_customfield_00000:
self:
https://xxx.atlassian.net/rest/api/2/customFieldOption/11111
id:
11111
value:
AAA

 

The syntax:

{{_payload.customFields.customfield_00000.id}}

returns

11111

 

But the syntax

{{_payload.customFields.customfield_00000.value}}

does not return “AAA” as I would like, but

“{”self“:”https://xxx.atlassian.net/rest/api/2/customFieldOption/11111“,”value“:”AAA“,”id“:‘11111’}”

 

Do you have any idea what I'm doing wrong?

Thank you very much for your help.

 

Antoine MAIER

Atlassian Support answered and gave me a solution.

This syntax works fine : {{_payload.customFields.customfield_XXXXX.value.value}}

Thank you again @Marc -Devoteam- for your help !