Notification Emails to customer

Question

Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an alternative configuration to achieve this.
Our customers are receiving notification from support@coronationtechnology.atlassian.net, though , customer can log request through our email channel - support@ooe.com.ng.
The issue here is the email notification back to customer that shows support@coronationtechnology.atlassian.net instead of support@ooe.com.ng.

We would appreciate your guidance on this at your earliest convenience.
Kind regards,

Walter Buggenhout · Accepted Answer

Hi @Kehinde Ogunbadewa and welcome to the Community!

Yes, this is possible. There's different ways to set this up depending on the type of space you are using for your service desk. See the below support article that matches your setup:

* for a team managed space 
* for a company managed space

Hope this helps!

Ajay _view26_ · Accepted Answer

Hi @Kehinde Ogunbadewa

Welcome to the community!

Yup .. check the link out -  check this out: https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/