nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Service account unable to make Jira Ops API calls

Tomi Sofowora

Hi all,

I'm receiving a 403 error below when making a call to Jira Ops using a Jira service account.

{

"code": 40301,

"message": "Account does not have access to Opsgenie.",

"took": 0.015,

"requestId": "6e1054c5-8828-48c8-99f2-5ebff97aed54"

}

The account has agent access to JSM, read/write:ops-alert:jira-service-management scope permissions and has been added to a team.

Please advise on what the issue could be.

Thanks

Accepted answers

All comments

Clark Everson

Hi @Tomi Sofowora

I have escalated this to Atlassian Support, it can take a couple of days for them to evaluate it just as a heads up. They may ask for a ticket as you may need to share additional account information, which a public forum is not the safest place to do so.

Best,
Clark

Trudy P Claspill

Hello @Tomi Sofowora

Have you granted the service account access to the OpsGenie product? Service accounts need to be granted access to the products where you want the service account to be able to take action.

I don't have OpsGenie myself so I can't verify the steps necessary to accomplish this.

Tomi Sofowora

Hi Trudy,
After speaking with our admin we have never had access to the Opsgenie product, we have only ever dealt with Jira Operations within Jira Service Management.

Thanks

Trudy P Claspill

What API endpoint are you calling? Can you provide a link to the documentation for it?

Tomi Sofowora

GET https://api.atlassian.com/jsm/ops/api/{cloudid}/v1/alerts

The call works fine with my user account but not with the jira service account

https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-group-alerts

Joseph Chung Yin

@Tomi Sofowora

I agreed with what @Trudy P Claspill replies. I would recommend that you contact Atlassian Support team (https://support.atlassian.com) for further assistance on your issues. They will have further system-side loggings to address your ask.

Best, Joseph

Marc -Devoteam-

Hi @Tomi Sofowora

As mentioned by @Trudy P Claspill this is only possible with a full API token, as the Jira Service Management ops has no granular scope options for the API.

Until the API gets granular scopes, these options can't be accessed with a scoped token, only a full token can be used.

Trudy P Claspill

@Marc -Devoteam-

Where did you find the information that the JSM Operations API doesn't support granular scopes?

Marc -Devoteam-

Hi @Trudy P Claspill

API endpoints supported by scoped tokens have a granular option at each API endpoint. API endpoints which don't mention granular options can't be used by scoped tokens

Trudy P Claspill

I'm eager to learn about this...

Is this not evidence that the endpoint supports a scoped API?

https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-v1-alerts-id-get

Screenshot 2026-01-02 at 2.04.16 PM.png

Shalini Pradhan

Hello @Tomi Sofowora ,

Good day! Welcome to Atlassian Community

Looks like we need to deep dive and investigate the issue. I would request you to please open a support request at https://support.atlassian.com/contact/#/

Tomi Sofowora

I will ask our admin to raise a support request. Thanks

Fazila Ashraf

Hi @Tomi Sofowora , @Shalini Pradhan ,

Was this sorted out?

I have the same issue. Using a Service count to access JSM ops end points and receive {"code":40301,"message":"Account does not have access to Opsgenie." , even with the account having JSM agent license. We do not have opsgenie in our site anymore.

Happy to raise a support ticket but just looking to learn more on your experiences.

Tomi Sofowora

currently a ticket in progress - https://jira.atlassian.com/browse/JSDCLOUD-17685

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

opsgenie

jira-service-management-cloud

jira-service-management