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Reactivation Account

Mariana Farcas

Hi there,

My account: marianafarcas.atlassian.net has been deactivated due to inactivity. I have tried to reach out to the different links, following the steps the website is recommentding, but unsuccessful. Kindly help me out to reactivate it please. I will make sure not to leave it idle for long period of time as suggested in previous answers.

I do apologise for reaching out here.

Thank you,
Mariana

Accepted answers

All comments

Pallavi Shirodkar_7rpghm

Hi @Mariana Farcas

Can you please check this once

Use the same Atlassian account you used for marianafarcas.atlassian.net to log in to admin.atlassian.com and check if the website shows up under Products with a Restore or Reactivate option.
The

Look for emails concerning site suspension or deactivation due to inactivity in the inbox (and spam) of the address associated with that Atlassian account. These emails may provide a reactivation link that is only active for a short period of time (often 30 days).
The

If you are still able to access your Atlassian account but not the website, this typically indicates that the website has been suspended or disabled.

Hope this helps.

Swathi Acharya

Hello @Mariana Farcas

Welcome to Atlassian Community!

Please reach out to Atlassian Support at https://support.atlassian.com/contact/#/ to have the site reactivated.

Thank you!

Mariana Farcas

Hi @Swathi Acharya ,

Thanks for reaching out. I did try the provided link, but I could not get anywhere. Perhapts it's me, not that great at following the steps. Once I put on my account details on "Account Login..." , it sends me to the community notes here or documentation. I could not see where I can specifically go/reach out to address my issues. Might be the reason I do not select the right section for help? Perhaps I am not following the right steps? Thank you so much for your help, much appreciate it!

Best,
Mariana

Mariana Farcas

Hi @Pallavi Shirodkar ,

Thank you for your help. When login in with my account to admin.atlassian.com, none of these (Products with a Restore or Reactivate option) shows.
Instead it shows marianafarcas overview page, on it shows:

Quick actions

Monitor

and so on....

Underneath the Overview, we have the following options:

Directory

Apps

Security

I am trying to explain the page that directs me once I sign in into the admin page using my account. I hope this explanation is not confusing even more

The email I received, do kot have any reactivating link, not any emails in spam folder:(

Thank you for helping me out,

Mariana

Jack Brickey

Hi @Mariana Farcas ,

please open a ticket here choosing the billing option.

Mariana Farcas

Hi @Jack Brickey , Thank you so much for your help. So I selected the wrong option initially. I followed your advised and managed to reach out correctly. Hopefully someone can reactivate my account soon.

Thank you very much for your guidance, much appreciate it.

Best,

Mariana

Prachi Bolar

Hello,

Welcome to community

let us know if you were able to reach out to billing or else we can help with the same

Thank You,

Prachi

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