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Unable to connect bot to jira service management

Michael Mahoney_auemsw

Hi,

When I go to add a virtual agent I am prompted for the project name which is fine, I can enter that. However on the next question it asks to choose a default request type and it does not let me select anything. When I do select it, it just blanks out the request type and I am forced to select again to no avail. Does anyone have any clue how I can get this virtual agent to work properly?

When I do select the request type I just get at the bottom of the screen :

Could not save changes an unknown error occurred.

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Christopher Yen

Hi @Michael Mahoney welcome to the community,

Are you adding the virtual agent via Slack? Have you been able to set up the normal Jira assist (manual or automatic ticket creation). If you're able to connect assist from a channel to the project you can always change it to Virtual agent from automatic/manual from within the project (project settings > channels & self-service > chat)

Michael Mahoney_auemsw

No I am in the agent studio and trying to create a virtual agent. I tried to get a screenshot in, but I could not paste it.

Michael Mahoney_auemsw

Screenshot 2025-12-30 090950.png

Michael Mahoney_auemsw

I think the issue is because I cannot create a request type with no required fields. So it seems I am stuck, at least until I can figure out how to create a request type with no required fields. Any Suggestions?

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