We’ve asked your admin to add Jira for you

Question

Hi there -

Our team uses Confluence and Trello but every time I try to open Jira, I get the notification "We've asked your admin to add Jira for you".  Problem is no one knows who the administrator is and it doesn't appear as though we have an account?  I had a partner add me as an administrator but it appears that was only for Confluence.

Hoping to get some support getting Jira up and running so I can centralize some of my projects and requests.

Trudy P Claspill · Answer

Hello @Shayne Ward

A person that has only the Billing Administrator role would not receive request related to granting a user access to Jira. Nor would they be able to give a user access to Jira, if they only have the Billing Admin role.

Shayne Ward · Answer

Thank you @Trudy P Claspill !  It was the billing administrator.  I've just opened a ticket as our billing administrator is also not receiving my requests.  Thank you for helping with this!

Trudy P Claspill · Answer

Hello @Shayne Ward

You said

"Our admin from Confluence did add me as an admin"

What did your Confluence admin do to make you an admin? Which admin role did they give you? A person who is an Confluence App Admin only would not have enough permission to give you access to Jira. That would require one of the following roles (not all may apply in your environment):

* Jira App Admin
* User Management Admin
* Site Admin
* Organization Admin

Are other users of the same Confluence able to access Jira? I ask that just to confirm that you have a subscription to Jira on the same site.

If you are on a paid subscription for Confluence then either your Confluence Admin or the person receiving the Billing information for your subscription should be able to reach out to Atlassian support to get assistance with either Atlassian trying to contact your Organization Admins or helping your company get another person established in that role. They could create a support case at https://support.atlassian.com/contact/#/ or by completing and submitting the form at the URL I provided in my first response.