cancel my subscription.

Question

I want to cancel my subscriptions for Jira and Jira Service Management and delete my billing card.

I tried to delete my billing card, but it says I cannot because there are active subscriptions. I couldn't find the cancellation option, so I tried switching to a free plan, but it still shows as Standard and the subscription remains active.

Please cancel the subscriptions for both services and delete my billing card before the next billing cycle.

Trudy P Claspill · Answer

I recommend that you contact Atlassian Billing Support directly to get assistance.

https://www.atlassian.com/company/contact/purchasing-licensing#/

As users of our own subscriptions we cannot access your subscriptions to help you directly.

이정범 · Answer

I have the Billing Admin role, but I don't see "Select more actions > Cancel subscription". I only see "Manage customer contacts".

Trudy P Claspill · Answer

Hello @이정범

Welcome to the Atlassian community.

You can find guidance on cancelling a subscription here:

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Make sure you are following the instructions that match the Billing Experience for your Organization.

If you want to work directly with Atlassian then you should complete the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Your post here is in a user community. We are users of our own subscriptions to Atlassian products  We don't have access to your subscription so we are not able to provide any direct help.