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Partially inaccessible space

Fadlizan

We can't access our space partially. When go to "Space settings" it will show "Something's gone wrong". In the "For you" page it will show "Failed to retrieve space data". We can open the space dashboard, into the ticket detail but when trying to transition, it will show "We couldn't save your approval response". This has been happening since the 26th December 2025. We've also received "Space is deleted or you don't have access" message in some of the settings we've tried.

Accepted answers

Trudy P Claspill

Hello @Fadlizan

Welcome to the Atlassian community.

The tags associated with your post indicate you are using a Free subscription. Is that accurate?

Is this affecting all Spaces (f.k.a. Projects) in your Jira instance or only some of them?

What are the Types of the affected Spaces? When you click the ... button next to the Space name in the panel on the left there are two lines at the bottom of the pop up that indicate it's Type.

Does this happen for all users or only some users?

Have you tried the following?

Clearing your browser cache
Using a private browser window
Using a different browser application

All comments

Trudy P Claspill

Hello @Fadlizan

Welcome to the Atlassian community.

The tags associated with your post indicate you are using a Free subscription. Is that accurate?

Is this affecting all Spaces (f.k.a. Projects) in your Jira instance or only some of them?

What are the Types of the affected Spaces? When you click the ... button next to the Space name in the panel on the left there are two lines at the bottom of the pop up that indicate it's Type.

Does this happen for all users or only some users?

Have you tried the following?

Clearing your browser cache
Using a private browser window
Using a different browser application

Fadlizan

Hi @Trudy P Claspill ,

1. Yes, it's a free subscription.

2. So far we checked all spaces are affected.

3. The type of space is "Service Space".

4. It's affecting all users.

Fadlizan

Could it be caused by this?

Trudy P Claspill

Thank you for that additional information.

Are all the Spaces Service type Spaces?

What does the second line in the bottom of the pop up say; Team-managed or Company-managed?

Are you the Organization Admin for the Atlassian Cloud Organization under which the subscription exists?

What App role has been allocated to the users and for which Apps? Go to the Admin Hub and look at each affected user. It should show the Atlassian Apps to which they have been granted access (i.e. Jira Service Management) and the roles assigned to them (i.e. Agent).

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