URGENT: URL Deactivated I can no longer find my Confluence and Jira, and my site says it is disabled

Question

When I go to my URL it says deactivated and contact urgently! I am on the free tier. I have been regularly using the system and a lot of research data in Confluence. I access it last a few months ago and then worked on tasks and now need to access it again.
My URL is not even listed as part of the drop down anymore for reactivation!
Surely one or two months of not accessing the system can't be reason for deactivation for inactivity!!
I can log into my account, Bitbucket still exists. But All Confluence AND Jira have disappeared and it wants me to set them up new.

Trudy P Claspill · Answer

Hello @maryam bahgat

Welcome to the Atlassian community.

To get advice on your situation from this user community please start a new post by clicking the +Ask a question at the top of the community pages.

Provide details about the actions you are executing and the results you get including any messages you receive.

To give you the most useful advice we need those details. And starting a new post will make your question visible to a wider community audience than adding to an existing post that is almost two years old.

maryam bahgat · Answer

I tried to do and follow the steps and keeps saying something went wrong try again later.

Trudy P Claspill · Answer

Hello @Steffan Klein

Welcome to the Atlassian community.

Prior to your recent attempt to access the data, when was the last time that you accessed it?

Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance.

As an instance approaches that limit email messages will be sent to the Organization Admin and Site Admins warning them of the lack of activity and potential for deactivation.

An email will also be sent to the same individuals when the subscription is actually deactivated.

If you are the Organization and/or Site Admin you should've received those emails. Check your spam/junk email folders.

After deactivation there is a short window of opportunity to reactivate the subscription.

If the reactivation window has expired then your data would've been deleted and would no longer be recoverable. That period can be as short as 15 days or as long as 60 days depending on different factors.

However if the reactivation window has not expired you can try to follow the guidance here to reactivate your subscription:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Make sure you follow the sections that talk about reactivating an inactive subscription, not the ones that talk about starting a trial which would be a new subscription without any of your data.

In some cases users run into difficulty trying to reactivate their subscriptions. As a user community we can't do anything directly to help you. But you can reach out to Atlassian Licensing/Billing/Purchasing support to get additional support. They can also advise you authoritatively about when your subscriptions were deactivated and why. Complete the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/