company mail or personal mail can't receive verification code from ATLASSIAN

Question

On Dec 27th,8:00~10:30 Beijing time, the company mail address or personal mail address:  can't receive verification code from Atlassian, the note showed altanssian has already sent the verification code. but actually not, nothing comes to my mails.

Anuj Batta_9yktbz · Answer

Hi @Henry_ Jia

Check Spam / Junk / Quarantine folders
Ask IT to whitelist Atlassian email domains
Try resending after 30–60 minutes
Test with a personal email address
Ask IT to check mail server logs
Verify the email address spelling

Kishan Sharma · Answer

Hi @Henry_ Jia

It is likely that your instance was impacted by the incident - Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products, which stands to be resolved as on Dec 27, 2025 - 05:20 UTC