Can we work with an item in a custom URL field?

Question

Hi everyone!

We have two projects that are synced, and each of the issues have the synced issue url on a custom url fiel.

We want to copy comments from one to another when a new comment is added. Can it be done?

We have this test automation that works, but; We do not use the link feature :')

Is there any way to add comments or modify an issue having only the URL to that issue? "https://site.atlassian.net/browse/key-numberid"

Thanks!

Calvin · Answer

> Is there any way to add comments or modify an issue having only the URL to that issue? "https://site.atlassian.net/browse/key-numberid"

Honestly I'd just use a branch on the "linked issue" value just like you did I find that would be easiest.

But if you really want to use a text custom field, while I haven't really thought it through I'd probably create a variable that strips out the key value:

Then use the "lookup issue" to find the issue you want, and then I'd run a branch on the look up issue ticket to add the comment in.

Marc -Devoteam- · Answer

Hi @Asier Vadillo

This could be possible, but your automation will be much more complicated.

You would need to fetch the work item key from the url provided in the url field, so you need to store this in a variable.

Also the comment needs to be stored in a variable.

Then you would need to add a web request action to call the Jira API, and use the varibale where you stored the key in, in the request url.

Then in the body of the call, you would need to provide the variable that was created to store the comment content.

So my suggestion is to use the link feature, that's what it is for.