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Atlassian Support Ticket is open, but fails to display with "Unable to display request"

Chang Jikyu

Hi Community,

I've recently raised a inquirty to atlassian support and they created a ticket for me, for a days the ticket displayed info when clicking on it but suddenly I can't access to the content.

The ticket was still open so I raised another ticket asking to reslove this issue but atlassian just closed it right away saying it's a duplicate.

What should I do? Please see the attached image for detail

Thanks!

Accepted answers

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NSSM Support

I am facing this as well now.
Unable to display request

Trudy P Claspill

Hello @Chang Jikyu

I don't see any active incidents currently in Atlassian's Status page:

https://status.atlassian.com/

When you opened the second ticket, did you copy into it the same information as the first ticket? Or did you open a ticket to tell them you can't access the first ticket? I would recommend you try the latter.

@NSSM Support

Are you trying to access the same ticket at @Chang Jikyu ? Or are you saying that you opened some other ticket and are getting the same error (Unable to display request) when trying to access it? If the latter, does your ticket also have GROWTH in its ID?