How to find the value for a form choice when the option is "Other"

Kathleen Hamilton

I have a JSM form in which one of the questions in the forms has an option for "Other" that shows in the form as Other...

I am creating an automation rule that needs to have a condition if the choice chosen is Other.

When I use this as the condition it is not taking action. When I use the other options in the choice it works. So how do I know what to put

smart value condition

first value is {{issue.forms.0fc9b3b9-97df-41d6-b9bc-a44f45404eef.last.Swag.label.first}}

equals

second value Other.

Sorry I cannot attach screenshots for some reason.

Appreciate any help!

 

Marc -Devoteam-

Hi @Kathleen Hamilton 

You need to compare to the id of the option other if this is a select, checkbox or radio button field.

So via the aPI you need to get the content of the form and the id of the value Other.

Screenshots can be added via the Insert Photos, you will neeed to save your screenshots on your device before you can upload them.