Hello, I have a question: where can I find the templates for when, for example, a ticket is closed and the person who sent the request receives a notification that the ticket has been closed?
Hello @AkiraLiveTv
What type of Space does this concern? Get that information by clicking on the ... button next to the space name in the panel on the left. At the bottom of the pop-up will be text that says something like "Service space Company-managed". The navigation to the templates depends on space type and whether it is Company or Team managed.
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