Automatic task distribution based on employee status

Varvara K_

How to create a mechanism:
1. An employee arrives at work and presses a button indicating they are active.
2. A second employee arrives and does the same.
3. Tickets are automatically distributed among active employees.
If an employee needs to go somewhere, they press a button indicating they are no longer active, and tickets are no longer distributed to them.

Tuncay Senturk _Snapbytes_

Hello @Varvara K_ 

While (as @Deivid Araujo ,it's technically possible with Automation, it quickly becomes complex (multiple rules, manual field toggles, fragile logic).

That's why our team implemented SnapAssign – Smart Assignments for Jira.

• You can set up working hours, shifts, holidays and all work according to the calendar and its timezone

• Users can mark themselves Active / Inactive

• Only active users receive tickets

• Automatic round-robin or load-based distribution

• No manual list or rule maintenance required

• ...

I’m one of the folks behind SnapAssign. The app is free until March 2026, so you can try this setup without any cost. Please let me know if you have any questions. We can help you in either case.