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Migrate a JIRA site to another JIRA site

Jack Zhao

Background: I need to export and import my current Jira site to another Jira site with the same plan.

Problem: I backed up my current site, and the downloaded file is named "jira-export.zip". However, there is no button to import zip format files in the import interface.

Accepted answers

All comments

Kai Krause_xx7uj7

Hi,
could be a permissions issue i think.

With site-admin/org-admin rights you have this Screenshot 2025-12-22 122217.png

and can import the jira cloud.

BR
Kai

Hari Krishna

Hi @Jack Zhao ,

The reason why you can’t import .zip file

The cloud backup (jira-export.zip) is NOT meant for site-to-site migration.

The Backup manager export is only for:

Disaster recovery

Atlassian internal restore support

And Jira Cloud does not provide a UI option to import ZIP backups into another site

That’s why you don’t see any Import ZIP button.

How migration actually works in Jira Cloud is

To move data from one Jira Cloud site to another, you must use one of these:

CSV import (manual, limited)

Jira Cloud Migration Assistant (JCMA)

Third-party migration apps ( To Move issues, projects, users, etc.)

Cloud backups cannot be restored by admins into another Cloud site.

Jack Zhao

Hi @Hari Krishna,

Thank you for your reply. I'll check it again.

Jack Zhao

Hi @Kai Krause ,

Thank you for your reply. I'll double-check the permissions. Is this import a merge or an overwrite? I want to merge the Jira Cloud data/spaces from both sides into the same Jira Cloud.

Also, can Confluence data be merged?

Kai Krause_xx7uj7

Hi,

its not a merge Partial or selective import of a Jira backup export into Jira Cloud | Atlassian Cloud | Atlassian Support

Confluence the same
Export a data backup file of your instance | Confluence Cloud | Atlassian Support

BR
Kai

Jack Zhao

Thank you @Kai Krause ,

Does this mean that the content from two Jira Cloud sites cannot be stored in one Jira Cloud site? Are there any other ways to merge them?

I have an idle Jira Cloud site and I need to import the data from it into another Jira Cloud site.

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