God forbid you hire mere humans to handle chating with customers.

Question

Atlassian / Confluence / Jira and your new AI chatbot.

I asked their new chatbat how to permanently disable. It said I could only temporarily disable it, for one session, or ignore it.

It then asked if I wanted to give feedback. I said yes, and gave feedback. It thanked me.

I asked this if any human would see the feedback I just wrote, in the form of an email or report. Several paragraphs later it said nope.

I asked how do I give feedback about the AI chatbot, and it said talk to my admin.

I said, no, I want to give feedback to the company that fousted this upon me.

It said I could contact support, and use the feedback option.

I go to the company's website, go to contact support. There's no "feedback option". The closest is "Technical issue and bugs"

I choose that.

It says contact your site admin, or "the community"

It's almost like they don't want feedback about their AI chatbot.

God forbid they hire mere humans to handle chating with customers.

Kevin Yarborough_ DBA · Answer

My optics is that Atlassian has spent a lot of money on an AI chatbot, and submissions to Administrators only as ways of keeping payroll smal, and spend it instead on clankers / AI slop.

I've been in the business since 1983, and it's rare for even massive corporation to have "administrators only" for technical support, except when a company is in financial trouble, or has staff shortages. Just saying.

Trudy P Claspill · Answer

Hello @Kevin Yarborough_ DBA

Welcome to the Atlassian community.

Within Jira if you are on the "home" page then under the Help button (near your avatar in the upper right corner) there should be an option to provide feedback which will be sent to Atlassian. I can't speak to who might read that feedback.

With regard to the Technical support site, that restricts submissions to Administrators. Otherwise Atlassian would be flooded by support cases that should have first gone to the local administrators of the systems.

Are you trying to find information about disabling the chatbot on a Jira environment Managed by your company? You may want to raise the question to your local administrators anyway. They may be able to find additional information about options for disabling the chatbot.