the ticket after closing aslo still resolution is unresolved

Question

one ticket is after closing also still showing the unresolved status,i tried the automation rule it showing the below error.

Edited work item successfully, however some of the set fields aren't available. Fields ignored:

Resolution (resolution)

No fields or field values to edit for work items (could be due to some field values not existing in a given project):

Marc -Devoteam- · Answer

Hi @Abilash

Donn't use automation for this, set a default resolution as post function to the DOne status or use a screen on that transition where the resolution can be ste.

There is no need for an automation rule.

John Funk · Answer

Once you add the rule/screen to the transition, it will not update the existing completed work items.

Abilash · Answer

Hi Marc,its company manged project the resolution field using edit screen only,but the request type is hidden from portal and added to common request in portal,but after using the automation rule also still showing same,previous when we run the all other ticketas are resolved.