Redirected to non-JIRA URL after logging in.

Question

URL: https://statestreet-cloud.atlassian.net/jira
I enter my company email address.
Once entered, I get redirected to Help Center - Jira Service Management

John Funk · Answer

Hi Scott,

That typically means that you do not have a license for the Jira product.

Trudy P Claspill · Answer

Hello @Rogers, Scott J

Welcome to the Atlassian community.

Have you previously been able to access the Jira UI directly?

Have you also previously been able to access the Customer Portal for your Jira instance?

Have you reported this issue to the administrators of your Jira system?