Lock the "Priority" field for editing for a user group

Varvara K_

The gist is this: Employees who works with tickets can only edit and formalize tasks in the Support Review status, but I also need to prohibit editing of the "Assignee" and "Priority" fields in this status. I can prohibit editing of the "Assignee" field through the permissions scheme, but how can I prohibit editing of the priority field? This is the supervisor's job.

Trudy P Claspill

Hello @Varvara K_ 

There is no permission associated specifically with the Priority field. Users with the Edit Issue permission will generally have the ability to edit that field.

If you want to limit the ability to Edit the field you can consider this solution that applies only to Company Managed projects:

1. Remove the Priority field from the Edit Screen. It can remain on the View Screen.

2. Create a Transition screen and add the Priority field to it.

3. In the workflow create a new transition from Any Status to Itself and associate the new Transition screen to it.

4. Add Conditions to the Transition to limit who can execute that Transition, which therefore limits who can edit the Priority field.