Changing the status of an issue

Question

We've been using JIRA for a while, and for some reason we don't have the options to set or change the status or resolution on issues we're tracking.

Which means we can't close any issues or change requests.

The permissions helper tells us that we have permission to close and resolve issues. But we have no way of doing this.

Benito Picarelli · Answer

Hi Samdog,

I believe this is resolved already, but for future reference, you can also check the Permission Helper tool within JIRA. It will let you know why you can or cannot do stuff and what permissions allow you to do that. It's really cool and useful.

Administration > Add-ons > (Left Panel) Admin Helper > Permission Helper

Cheers

Samdog · Answer

Your a star

Andre Borzzatto · Answer

Hi Samdog,

Please check all your project permissions, perhaps you might be missing the Transition Issues permissions.

If that does not help at all, please let us know so we can try to help you.

Thanks!

Cheers!

Andre