Access to Goals still pending after admin approval

Question

I submitted a request for access to Goals. Our Jira admin has confirmed that he approved the request and assigned the necessary permissions to our team and project. However, the system still shows that my request is pending approval, and I do not have access to Goals. I have already tried logging out and back in, as well as clearing my browser cache, but the issue persists. Could you help me investigate why my access has not been activated and help me resolve this issue.

Thank you for your help!

Best regards

Tomislav Tobijas · Answer

Hi @Yvonne Ehrlich ,

Well, it's a bit hard to debug this through forums, but did could you confirm internally that Org or User access admin have granted you app access to Goals?
To do this, someone would need to navigate to admin.atlassian.com > Directory > *select your user profile > grant you Goals "Users" app role

Once you have that, you should be able to switch to Goals app by using app switcher.

Cheers,
Tobi

Marc -Devoteam- · Answer

Hi @Yvonne Ehrlich

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian.

We don't have access to your environment.

This community is an open public forum.

Atlassian Support can be reached via https://support.atlassian.com/contact/