HOW TO DELETE OLD JIRA CLOUD FREE SITE

Question

I am the Org Admin of the STEC organization.

There is an old unused Jira Cloud Free site: stec.atlassian.net.
The site is no longer in use and I want it permanently deleted.

The UI does not show the Site Management / Delete Site option.
Please remove the site so it no longer appears in my Atlassian account.

Prachi Bolar · Answer

Hello @STEC - Gabriel S. Arena

Welcome to the community :)

The billing team can help you out here as well

You should receive an email for the ticket raised with the billing team on your behalf

You can also reach out to them directly here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank You,

Prachi

Trudy P Claspill · Answer

Hello @STEC - Gabriel S. Arena

Welcome to the Atlassian community.

We are a user community. We are not Atlassian technical support. We don't have access to other users' environments.

When did you cancel the product subscriptions for the site?

There are stages that process must go through before the products are fully deleted. You won't be able to delete the site until that process completes

You can read more about the timeline of that process in this document

https://support.atlassian.com/organization-administration/docs/delete-your-organization/