Confluence Cloud site unavailable after long inactivity – cannot select site in support form

Mark Carroll_jnl5ln

Hi all,

I’m trying to regain access to an old Confluence Cloud site that hasn’t been used for roughly a year.

When I visit the site I get the message:
“Your Atlassian Cloud site is currently unavailable.”

The site URL is:
<a href="https://carrollmark389.atlassian.net" rel="noopener nofollow noreferrer" target="_blank">https://carrollmark389.atlassian.net</a>

The site does not appear in admin.atlassian.com under Products or Sites, and when I try to raise a support ticket, Atlassian Support says it cannot find the site when I enter the URL (even at the root level, not a page link).

I was the original site admin and owner.

My questions are:

1. Does this behaviour indicate the site has been deactivated vs fully deleted?

2. Is there a specific support path for restoring inactive Confluence Cloud sites that no longer appear in admin?

3. Has anyone successfully recovered a site after similar long inactivity?

Any guidance from Atlassian staff or anyone who’s been through this would be much appreciated.

Thanks in advance.

Trudy P Claspill

Hello @Mark Carroll 

Welcome to the Atlassian community.

If your Confluence subscription was Free and you have not accessed it for roughly a year, then the subscription was deactivated and the data permanently deleted.

Atlassian will deactivate free subscriptions if they are inactive for 120 consecutive days. They will send multiple emails the the Organization Admin as that limit is reached warning on the impending deactivation if activity does not occur.

They will then also send an email with the product subscription is actually deactivated, warning that the data will soon be permanently deleted if the subscription is reactivated. The grace period for reactivation depends on a couple of factors and may be as short as 15 days or as long as 180 days.

So, unfortunately, if the last activity in your subscription was a year ago, the inactivity period and post-deactivation grace period have long since expired and your data has already been permanently deleted.