NoLicenceDefinition when inviting new users

Willem Markus_ilq87e

Hi.

When inviting new users to Jira with a premium license something is going wrong. There is no user limit reached. 

The message is:

Something went wrong

Fetch request failed with status 400 for um-org-product-licenses - reason: noLicenceDefinition

 

What could this be?

Hari Krishna

Hi @Willem Markus ,

The noLicenceDefinition error usually means that Jira cannot find an active license configuration for the product you’re trying to assign, even though licenses are available.

This typically happens when:

The Jira product is not fully activated at the site/org level

The license exists, but is not correctly associated with the site

There is a temporary backend sync issue between billing and user management

What to check:

Go to admin.atlassian.com → Billing → Subscriptions and confirm the Jira Premium subscription is active

Verify that the product is enabled for the site and not in a trial/expired state

Try again after logging out and back in, as this can refresh license data

If the issue persists, this needs to be resolved by Atlassian Support, as it’s a licensing configuration problem on the backend and cannot be fixed via user management alone.