Subscription deactivated?

David Wiles Kotch

Hi - Hopefully not too late for this.  I've been using Trello then Jira for many years.  It has quite a few tasks lists and routines and notes that have been handy for many home-improvement, gardening, and maintenance projects I undertake.  A very important tool for me depending on the season, but not a _daily_ task tracker.

So sometimes I will go a couple of months without using it.  It's never been a problem over the years, but maybe they changed the usage expectation to tighten up overhead costs and reclaim stale accounts.  I missed an email warning me of account deactivation due to "inactivity" at the end of November and now I can't get into the board.  It's either an ongoing outage or they really have deactivated me. 

a) How can I tell the difference, and

b) is there any way to recover the boards I've set up, groomed, matured, and migrated from Trello to Jira over the past 10+ years?

Any help would be tremendously appreciated!

Thanks!

Trudy P Claspill

Hello @David Wiles Kotch 

Welcome to the Atlassian community.

To reactivate a deactivated Jira subscription follow the guidance here:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

There is a limited grace period for reactivating subscriptions. It can be as little as 15 days or as long as 60 days depending on the type of subscription, so get on this right away!

If you encounter problems with the process, reach out directly to Atlassian Licensing support be completing the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/