assets not 'linked' to work item

Gaia Tamir Azran

i have tickets with asset connected to them. i can see the asset in the UI of the ticket. for most of the tickets, when i go to the asset itself, i see in 'linked worked items' that the ticket is there. but sometimes, i don';t see the ticket in the 'linked worked items' of the asset even due i see it in the ui. that situation is giving me wrong results when i ask through API what assets linked to an issue. why this is happening and how can i solve it? attached screenshots.

James Walker_bhh7ou

This looks like it could be resolved by checking how the assets are linked in the project settings. In some cases, the website configuration or permission settings can prevent a link from appearing correctly. Reviewing the asset setup usually helps identify and fix the issue. I’ve run into similar things when working on different sites, including projects on neefox.com, and it often comes down to a small configuration detail.