nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Storage stuck at 2 GB on Jira Cloud Free plan even after deleting attachments

admin_20d79v

Hi Atlassian Team,
We are on Jira Cloud Free Plan.
We deleted many attachments and our actual attachment size is now around 1.3 GB, but Jira still shows that we exceeded the 2 GB storage limit and does not allow new uploads.

The storage meter is not refreshing.
Could you please run:
1. Media store cleanup
2. Orphaned attachment purge
3. Storage index recount

Site URL: https://inno8ive.atlassian.net/

Thank you!

Accepted answers

Shalini Pradhan

Hello @admin ,

Good day! Welcome to Atlassian Community

Can you navigate to your site -> Site settings -> Jira Apps -> Storage Management ? You will see list of 10 workitems with maximum attachment storage size. Can you delete them and see if that works? Also it takes some time to reflect the actual storage post cleanup

Screenshot 2025-12-22 at 1.42.17 PM.png Screenshot 2025-12-22 at 1.44.13 PM.png

All comments

Trudy P Claspill

Hello @admin

Welcome to the Atlassian community.

We are a user community, using our own Jira instances. We don't have access to your instance.

Be advised that it can take time for the Storage assessment to be updated after you delete items. I have not found any documentation that specifies exactly how long it takes, but I have seen suggestions that it may take a day or two for the Storage assessment to be updated.

admin_20d79v

@Trudy P Claspill I deleted the attachments around 48 hours back and still don't see the storage getting updated. Neither I see an option to contact support. Everything redirects me to Atlassian community, which is why I posted this here hoping someone from Atlassian support will help sort this.

Trudy P Claspill

You are redirected to the Community because opening Atlassian Technical Support cases is offered only to customers that pay for their subscriptions.

I have flagged your post here to raise it to the attention of Atlassian team members. They usually respond within 2 business days.

Thomas Anderson_yzceys

On the Jira Cloud Free plan, storage usage doesn’t update in real time. After deleting attachments, it can take 24–72 hours (sometimes longer) for Atlassian’s backend jobs to run and refresh the storage meter. There’s no way for users or community members to manually trigger media cleanup, orphaned attachment purges, or a storage recount, those processes run automatically on Atlassian’s side. If it doesn’t correct itself after a few days, the only option is to contact Atlassian Support (or temporarily upgrade the plan to regain upload access).

Shalini Pradhan

Hello @admin ,

Good day! Welcome to Atlassian Community

Screenshot 2025-12-22 at 1.42.17 PM.png Screenshot 2025-12-22 at 1.44.13 PM.png

admin_20d79v

@Shalini Pradhan I have deleted around 20 attachments 10 days back. Still it says the storage is full. I have tried deleting more attachments today but still the same.

Shalini Pradhan

@admin

We have created a support ticket, an engineer will reach out to you soon!

Ricardo Ruiz-Torres

Hi @Shalini Pradhan we are having a similar issue with our Confluence instance: a space with about 50 MB of content (confirmed by the size of the export and by checking that no attachments had large previous versions) reports 950 MB of storage space used. Can you create a ticket for us too please?

Bibek_ikuTeam_

@admin @Thomas Anderson ,

I completely understand the limitation around the storage cleanup for the free plan. I would encourage you to explore apps to connect external storage to make sure the larger files are stored separately without consuming the jira storage. I do the same for my personal projects.

Give it a try : Jira attachment and workflow automation.

-Bibek

APKGuideHub

Hi,

Have you already checked the Jira Cloud storage details from the admin portal? Sometimes, after deleting attachments, the storage usage can take some time to update because deleted files may still be in the background cleanup process.

A few things you can try:

Confirm that the deleted attachments are also removed from the trash/recycle areas (if applicable).
Check the Storage section in Atlassian Administration to see which data type is consuming space.
Wait for the backend cleanup process to complete, as storage calculations are not always updated instantly.
If the usage still shows incorrectly after some time, contacting Atlassian Support would be the best option because they can check backend cleanup jobs and storage indexing.

Hopefully, the storage meter refreshes after the cleanup completes.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud