Automation Error: Unable to Transition Work Item (Action 171 Invalid) in Xray Test Execution

Question

I have an automation rule for a specific project where Actual Result is mandatory during the Test Execution approval process.

I’m using an Xray GraphQL query to retrieve Actual Results, and the query works correctly — I’m getting the expected response. Based on this, I used Advanced Branching (smart values) to loop through each test case to check whether the Actual Result is present.

If all test cases contain an Actual Result, the status transitions to In Approval. If even one Actual Result is missing, the status transitions back to Draft. This logic is working as expected.

Could you please guide me on how to resolve this error? I have attached evidence as well.

Naresh Sampath · Answer

Hi Piyush,

Thanks for your reply!

I Checked the Workflow for NGP-573, specifically the transition from In Approval to Draft. and I also Verified the Permissions - everything is configured correctly.

I've attached the automation rule along with the error message I received for further reference.

let me Know if you'd like me to modify the workflow condition or explore alternative Options.

Piyush Annadate _ACE Pune_ · Answer

Hello @Naresh Sampath ,
Can you check NGP-573 workflow and see if the transition to Status exists? This error states that
1. User doesn't have permission to transition
2. The Transition doesn't exists itself
3. Transition exists and user have permission but conditions are causing not to trigger.