Unable to add Mail IDs in Share Option

Question

Unable to add Mail IDs (Individual's) in Share Option. instead it is taking a group ID called "GCC Offshore connect"

Trudy P Claspill · Answer

That may have been possible in the past.

If so, it didn't really make sense. Using the Share Issue option doesn't grant the specified users access to Jira, to the project/space containing the work item, or to the item itself. If you entered an email address rather than selecting a user known to Jira it is unlikely they could access the work item.

The feature is meant to be used to share a work item with people already licensed to access Jira, who already have access to the item but may not be a Watcher or otherwise associated with the item.

John Alwyn Durairaj · Answer

Few days before i could able to update the mail id over there.. recently such option is removed it seems

Trudy P Claspill · Answer

The work item share options does not allow entry of email addresses. As per the field name in the dialog you must enter the name of a known Users or a Teams.