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lost history of my document and all changes are deleted and overrides due to server issue.

nikita.soloman

when I used rovo to polish it deleted my 911 line changes. not available in revision, recent activities nor draft also. lost history of my document from yesterday morning till today and all changes are deleted and overrides due to server issue. how to retrieve.
Additional details:
Iam using office confluence account on safari browser. I want to retrieve all changes that I did until today 11:45am.
chat gpt told me it will be available in safari cache if so how to retrive. From my history when I open as its live doc it open empty doc as rovo deleted everything.
It's urgent please help. Before asking rovo to polish I tried cmd+s that asked me to save offline but unfortunately I didt saved it offline. Does my browser or confluence would have that offline document prepared to save?
Any ways to retrieve it please help its urgent.

Accepted answers

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Sebastian Krzewiński

Hi @nikita.soloman

As I understand you you lost all your changes from some confluence add-on in safari?

nikita.soloman

Rovo overwrite without creating revision

Sebastian Krzewiński

Sounds like a bug for me. Please contact with Atlassian support (https://support.atlassian.com) to clarify this. IMO Rovo should create new version of page.

Regards,

Seba

nikita.soloman

not only it didt create new version of page. but also my last almost 24 hrs revsion histories also got removed. Created ticket to Tech team for help. Is there any way to recover.

Staffan Redelius

Hi @nikita.soloman

Did you experience some kind of network error where the editor lost the connection with the Confluence cloud. And did you get a option to save your work locally during this outage which you declined?

The page history is only updated when the page is published. I have never heard that Rovo could delete all changes including the Page history.

if you go in to the document in another browser, do you have a notion saying "Unpublished changes" In that case at least some of the changes should be possible to retreive.

Sorry if I can't be of any help but I am trying to understand the circumstanses that lead to this situation.

Best regards,
/Staffan

ava alia

Your document may be hard to get back but you can still try some steps. Check the page history in Confluence to see old versions. Ask your admin to check server backup files. Safari usually does not save live pages offline so browser recovery is not likely.

Nimish Nalan_kquzio

Rovo directly removed the content from unpublished confluence document.

Andrei Delcea

Same happened to me, Rovo was asked to make a second section with the same content but translated in another language.

It then proceeded to delete everything, wrote one single paragraph and said he completed the task.

Then it said he can't recover as there aren't any revisions.

This is unacceptable and I am completely disappointed.

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