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Priority icons turned into question marks

Silvia Saric

All of a sudden, all priority icons switched to question marks when viewing the Releases tab. They are displayed correctly in the board and on the work items. In search, the priority is written out in text at least, but the icon is not displayed. It is not only happening on my PC, it is displayed like that for others too. Any ideas how to fix this?

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Nikola Perisic

Hello @Silvia Saric

This is a temporary issue, as I reviewed this on my release tab and I was able to see the icons correctly.

Were there any changes to the priority schemes?
Have you tried clearing the cache?
From your development console, can you see the images of the priorities? Do they have any errors tied to them?

Silvia Saric

Hello @Nikola Perisic

No
Yes
There are some errors indeed (IMG)

Screenshot 2025-12-10 at 09.16.35.png

Silvia Saric

Update: The icon in the search result suddenly appeared next to the text, and then disappeared again. Seems a bit unstable. The Release tab still has the question mark.

Nikola Perisic

@Silvia Saric I've asked for the Atlassian support on this thread. They will reply in 2 business days and move the conversation to email, I can't help more, this is the issue from frontend side.

Silvia Saric

FYI: There is apparently a Jira ticket about this: JRACLOUD-96960

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