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Automation for creating ticket in a different project not working

Christy Kennedy

Hi All - I have an automation that does the below:

Manually trigger automation
A Story work item is created in a different project from the trigger work item

The rule actor is "Automation for Jira"

This was working fine up until recently. Now when I manually trigger the automation, no working ticket gets created. Here is what happens:

Audit log shows success with a link to the ticket

audit log.jpg

2. When I click the link, I see this page:

error page.jpg

I have confirmed that both atlassian-addons-project-access and I have the Browse Projects & Create Issues permissions. I have no trouble accessing other tickets in this project.

Any ideas?

Accepted answers

Christy Kennedy

Huh - seems like everything looks good now. It just took some time to actually load and take effect (about 2 hours)

Without changing anything, the links in the automation audit log work fine for me now, and the ticket is accessible

Thanks for your help @Dave LIAO & @Trudy P Claspill

All comments

Dave LIAO

@Christy Kennedy - what a mystery!

Is there an issue security scheme configured for DCO that Jira Automation has access to, but you don't, for some reason?

Trudy P Claspill

Hello @Christy Kennedy

With the help of a Jira Administrator you should investigate if there is another Automation Rule that is causing some change to happen on the new issues you are creating through your automation. There could be another automation rule that is being triggered by the issue creation that is setting the Security Level of the issue you created, or deleting the issue, or even moving it to another project to which you don't have access.

Christy Kennedy

Hi @Dave LIAO - no security scheme is applied to this project

Christy Kennedy

Hi @Trudy P Claspill - I just checked (i am a site admin) and I dont see any automations that would apply something like this in DCO (I check single, multi, and global project scopes)

Trudy P Claspill

You can check if the issues have actually been deleted by going to Settings (gear icon near avatar) > System > Audit Log

Deletion of a work item now causes a log entry there.

You might also check if they have been Archived.

What type of Space (project) is are the items being created in?

Trudy P Claspill

Do you have any third party apps that can interact with issues outside of the workflows and automations? For instance - JMWE has Event Based Actions and Scriptrunner has Listeners. Both can be triggered by the Issue Created event and take actions on the issues.

Christy Kennedy

Huh - seems like everything looks good now. It just took some time to actually load and take effect (about 2 hours)

Without changing anything, the links in the automation audit log work fine for me now, and the ticket is accessible

Thanks for your help @Dave LIAO & @Trudy P Claspill

Dave LIAO

Anytime! Glad you're sorted! 🙌

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