Unable to access my Jira Instance(Service Management). How do I get a hold of support?

Question

I'm not able to access my Jira instance(Service Management). The loader on the page keeps spinning when I access the URL.

Prachi Bolar · Answer

Hello @Karan Mathur ,

Welcome to the community :)

Seems like JSM is deactivated here, We have created a billing ticket on your behalf and you should receive on your email

The billing team should help you out here

Thank You,

Prachi

Shalini Pradhan · Answer

Hello @Karan Mathur ,

Good day! Welcome to Atlassian Community :)

Please open a ticket with our support team https://support.atlassian.com/contact

Trudy P Claspill · Answer

Hello @Karan Mathur

Are you paying for your subscription or using a free subscription?

Have you tried in another browser application, in a private browser window, or after clearing your browser cache?

Are other users experiencing the same problem?

What is the URL of the page that is stuck loading? Obscure the portion that identifies your specific site and any IDs that are included in the URL.

If you are using a paid subscription you can open a support case with Atlassian at

https://support.atlassian.com/contact/#/

If you are on a Free subscription then you are not entitled to open support cases with the Atlassian technical support team.