How to autimatically assign Teams to a ticket

Teke Máté

Hi there Jira users!

I am trying to find a solution to this very simple problem. I have read about 5 articles, etc. 

So from Service Desk, we are cloning issues into spaces. In one of my spaces, called DGS, we would like to use Teams. I have created a Team with members. I would like to auto assign Teams to every ticket that comes in to this space. I have not been successful. I am aware that the custom field is 10001, but I cant seem to find the team ID, and the name does not work. I am devastated, as it should be a simple solution.

Thank you in advance

Sam Okell

I can't find anything within the REST API, so it looks like it would be a case of having a lookup table or conditions in the automation rule to update the field using JSON payload:

{
"fields": {
"customfield_10001": "{teamId}"
}
}

You can get the Team Id from the url when you are in the Team.

It's not the most elegant solution, it's basically brute forcing it in.

 

Hopefully someone else has a better solution!